At NSAQ, we are committed to maintaining a safe, transparent, and trustworthy environment for all users. We actively support the rights of consumers who purchase products or services through stores operating on our platform, in accordance with applicable laws and regulations in the Kingdom of Saudi Arabia.
- Transparency of Information
- Merchants on NSAQ are required to clearly and accurately display product or service information, including price, specifications, delivery policy, and shipping times.
- Misleading or incomplete information that could affect purchasing decisions is strictly prohibited.
- Invoices and Documentation
- Consumers have the right to receive an electronic invoice that includes: store name, product or service details, total amount, and order date.
- Return and Exchange Policy
- Consumers are entitled to request returns or exchanges in line with each store’s policy, provided it does not contradict Saudi e-commerce regulations.
- Merchants must clearly state their return and refund policies on their online store.
- Personal Data Protection
- Consumer information is handled with strict confidentiality in accordance with NSAQ’s Privacy Policy.
- No personal data is shared without explicit consent, unless required by official authorities.
- Complaints and Disputes
- If there is an issue with an order or product, consumers are encouraged to first contact the store directly.
- A formal complaint can also be submitted through NSAQ’s support center, and the case will be followed up through a clear resolution process that protects both parties’ rights.
- Fair Commercial Practices
- Unfair practices such as delayed delivery, withholding invoices, or selling prohibited items are not allowed.
- NSAQ’s Role
- NSAQ serves as a technology provider facilitating the connection between merchants and consumers. We do not interfere in the actual sales or delivery processes.
- However, we reserve the right to take action against stores that harm consumer experience or violate platform policies.
